Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns under the following conditions:

Return Eligibility

To be eligible for a return, your item must be in the same condition as it was when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Process for returning items:

To start a return, you can contact us at moonsgoldapiary@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How long does a return take?

Once we receive the returned items, we will initiate the refund within two business days.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you originally received, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Us

For more information about our return policy, please contact us:

Phone: 845-307-3022
Email: moonsgoldapiary@gmail.com